General Terms/Refund Policy

General Terms & Conditions for Online Payments

  1. Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services.
  2. In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled card or net banking or other means of e-transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
  3. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact the Institute via e-mail or any other mode of contact as provided by the Institute to confirm payment.
  •  In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, the User agrees that under no circumstances the Payment Gateway Service Provider/NIMHANS shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider/NIMHANS. No communication received by the Payment Service Provider(s)/NIMHANS in this regards shall be entertained by the Payment Service Provider(s)/NIMHANS.
  1. The Institute and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
  • The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
  • Any interruption or errors in the operation of the Payment Gateway.
  1. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Institute or the Payment Service Provider(s) have no control over such matters.
  2. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, the Institute does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  3.  The Institute, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
  4. The User will be required to login his/ her own User ID and Password, given by the Institute in order to register and/ or use the Services provided by Institute on the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
  • Choose a new password, whenever required for security reasons.
  • Keep his/ her User ID & Password strictly confidential and when shared they do it at their own risk.
  • Be responsible for any transactions made by User under such User ID and Password.

Debit/Credit Card, Bank Account Details

  1. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
  2. The User may pay his/ her fees to the Institute by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
  • The User is authorizing debit of the nominated card/ bank account for the payment of fees selected by such User along with the applicable Fees.
  • The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

Payment Gateway Disclaimer

The Service is provided in order to facilitate access to view and pay Fees online. The Institute or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

Cancellation Policy

Once the User will be registered and paid the Fee through online Payment Gateway. He/she will not be able to cancel the transaction in any circumstances. No Payment will be refunded to the User unless otherwise specified in refund policy.

Payment Refund Policy for Online Payments

Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach the Institute with his/ her claim details and claim refund from the Institute alone. Such refund (if any) shall be effected only by the Institute via payment gateway or any other means as the Institute deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

Refund for fraudulent/duplicate transaction(s):  The User shall directly contact the Institute for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by the Institute alone in line with their policies and rules.


Sl NoType of FeePayment DuringRefund* Policy
1Admission Fee (including exit exam and markscard fee)On the day of admissionNo refund as per prospectus
2Annual Tuition FeeOn completion of every academic yearNo refund
3Caution Money Deposit (CMD)Joining of PG & Non-PG JR / SR, students/ scholars/ UG students JRF/SRFOn completion of term OR upon ‘no due certificates’ furnished from various departments CMD amount shall be refunded
4Pre-Ph.D exam feeExam schedule based on successful completion of course work and approval of syllabus by Ph.D committeeNo refund
5Ph.D thesis evaluation feeSubmission of Ph.D thesisNo refund
6Credential Verification, Transcript, Post exam certificates, Duplicate markscardOn completion of course OR as and when required they requireNo refund
7Application fee for Non-PG JR/ SR post, Convocation fee, Graduation Day feeon or before Scheduled dateNo refund
8Training/ observership/visit/ short term certificate courseScheduled dateNo refund :
But on extra ordinary condition viz., cancellation of training by approval of NIMHANS administration or by concerned department refund shall be considered.
*refund can be given only in case of double payment by mistake/ oversight done by the student.
Sl NoFacilities in NIMHANSPayment DuringRefund Policy
1Convention Center25% of Hall Charge and 10% of total amount refundable caution money deposit at the time of booking
75% of hall charge atleast 07 days before the day of programme
The CMD will be refunded after completion of the programme.
No refund will be allowed on cancellation. However, one time postponement or preponemnt will be allowed subject to the availability of the Hall.
2Guest House100% charge to be paid in advance at the time of booking50% refund for cancellation made 07 days prior to the day of occupation
25% refund for cancellation made 03 days prior to the day of occupation
3Hostels100% charge to be paid in advance at the time of allotment along with refundable caution money depositHostel charges will not be refunded. CMD will be refunded after completion of stay in the hostels/duration of course.